What is required for boarding or day care?

We require all pets to be current on vaccinations and spayed or neutered if they are over four months old. We ask you to provide current vaccination documentation from your veterinarian. For dogs, this includes rabies, bordetella and distemper/parvo. For cats, this includes rabies and FVRCP.

What are the required vaccinations?

Required vaccinations for dogs include rabies, bordetella (kennel cough) and distemper/parvo. Required vaccinations for cats include rabies and FVRCP.

What can I bring to make my pet more comfortable when boarding?

If your pet’s blanket, bed or food will help them feel more comfortable, please feel free to bring it.

What do you do when the weather is bad?

We have indoor and outdoor play areas. If the weather is unfavorable, all animals will remain indoors for play and rest periods.

Can I bring my pet any time during Day Care hours?

Yes. Day Care hours are from 8 AM to 4:30 PM, but you can bring your pet as early as 7 AM and pick them up at late as 6 PM.

Do you offer a discount for multiple pets? 

We offer a 25% discount for each additional animal when boarding multiple pets, so long as they board in the same dog run or cat condo. Dogs and cats may not board together, even if they are from the same family.

Do you offer services on Sunday?

We have limited hours (5:00 PM to 5:30 PM) only for pick and drop off of boarders. You will be charged for Sunday. While activities are available to boarded guests on Sunday, the day care is not open.

FAQs Southwest Animal Care Complex - El Paso and Santa Teresa

I can’t say enough about Southwest Animal Care Complex. They are truly amazing and our little Princess LOVES going there. We have been boarding her, grooming her and seeing Dr. McKee for over 7 years and I have nothing but wonderful things to say about it all. The staff is amazing - Coco, Sally, Sean and Tiger are the best and I know my Princess is always in good hands when she goes in for a vacation from us! Thanks for all you do for keeping our furry friends safe and happy!

Michelle Miller

Our two dogs, Eightball and Suzie, have been boarding and going to the SWACC day care for several years now. They absolutely love their time there. The staff is attentive to their needs and contact us immediately whenever they observe any health issues with our dogs. Having veterinary services on site gives my family peace of mind. Shy Suzie is much more sociable and rambunctious Eightball flushes his energy with all his activity at day care. Our dogs are happier because of Southwest Animal Care Complex.

Leticia Jimenez & Family